Text messages to drivers

LobbyHost is check-in software from Legacy Operations & Solutions LLC, used by warehouses and distribution sites. When a truck driver arrives, they check in — on a tablet at the door, or on their own phone after scanning the site's printed QR poster. This page explains the text messages LobbyHost sends them about that visit, on the site's behalf, and how they agree to them.

How a driver opts in

At check-in the driver types their own mobile number. Underneath it is a box they can tick. It is not ticked for them, checking in does not depend on it, and a driver who leaves it alone is never texted. This is the screen, photographed on a live site:

The box says, word for word:

Text me about this visit while I'm here. Texts come from LobbyHost, the check-in service this site uses. You'll get delivery notifications (which dock to use) and customer care messages (when your paperwork is ready), for this visit only. Message frequency varies. Reply STOP to stop, HELP for help. Message and data rates may apply. See our Privacy Policy.

Numbers are collected one at a time, in person, from the driver they belong to. There are no purchased lists, no uploaded lists, and no way for one site to text another site's drivers. A site that has not turned texting on does not show the box at all — its kiosk tells drivers it will not text them.

What is sent

Short operational messages about the visit in progress, written by the staff at that site and sent from LobbyHost's number: which dock to back into, that paperwork is ready, that the driver is released. Every text begins with "LobbyHost" and the site's name. The driver can reply, and staff answer from their dashboard. Typical examples:

LobbyHost - GF Livonia: Go to dock 75. Reply STOP to stop, HELP for help.
LobbyHost - GF Livonia: Your paperwork is ready at the shipping office. Reply STOP to stop, HELP for help.

Message frequency varies — a few messages during one visit, and none between visits. Nothing promotional is ever sent: no marketing, no offers, no newsletters.

How to stop

Replying STOP ends messages to that number for good, and HELP replies with what the messages are and who to ask. A driver can also simply not tick the box next time.

What the number is used for

That site's messages about that visit, and the evacuation roll call — so the site can account for everyone in the building in an emergency. Nothing else. A driver's number is never sold, never used for marketing, and never shared with another customer or with an advertiser. See the Privacy Policy and the Terms of Service, or write to support@lobbyhost.com.